Frequently Asked Questions

How many people can we bring to each debrief event? Who else will be there?

Each CSF member is able to bring two delegates to each quarterly debrief. We will ask for delegate names ahead of each event, but they need not be the same people each time. If you would like to bring customers along as one of the two places this is absolutely fine. Unfortunately due to demand and capacity we aren’t able to offer additional spaces to clients. The audience at each event will be made up of senior industry delegates from across the convenience sectors – from manufacturers, to wholesalers, retail groups and store owners. The events are aimed at a director or controller level of business seniority.  

What is the minimum subscription length?

Our CSF subscriptions run in 12 months cycles which can be activated at any point. For example, if you would like to begin your CSF subscription in-line with a typical calendar cycle, it would run 1st January to 31st December. There is no opportunity to finish the subscription early within the initial 12 month period, but following the initial 12 months the contract will continue but with a built-in break clause should your needs change.

When will I receive all of the reports?  

The reports are published throughout the year, and you will receive a copy of each within the 12 month period of your subscription. For example, if your subscription runs from 1st January to 31st December 2020 you will receive The Future of Convenience Report and The Forecourt Report in February 2020, and The Convenience Market Report in May 2020. 

What is the Channel Strategy Workshop?

Our client managers are all trained in workshop facilitation and have a deep understanding of the convenience sector. Part of your CSF subscription includes a half day workshop for up to 12 members of your team, hosted at our offices in Holborn and run by two members of the HIM client team. These sessions are for your team only and will be structured in a way to meet a pre-agreed objective. The workshop format allows our clients to not just understand the latest shopper insight but also to interrogate findings and discuss and debate the ‘so what’s’ for their business. As outcomes, attendees will not only feel upskilled and informed, but will come away with tangible next steps based on robust data.

Who will my account manager be?

Each of our CSF clients are allocated a dedicated point of contact within our client team. This is to allow you to get to know an individual, rather than an email address, who can answer any questions about the ongoing subscription and service and also give you information on how we may be able to support with any other research questions or projects

What does it cost and how can we pay?

We require a PO and confirmation via signed contract for your subscription to start. We will then invoice you for the annual cost within the first month of your subscription cycle. However, we recognise that some smaller companies may require more flexibility and we are happy to discuss any invoicing requests on a case by case basis. Please contact us for the latest CSF subscription costs on

How do I find out more?

Please contact and one of our customer assistants will be in contact to answer any specific questions – either by phone or email, whichever you prefer.

More information about the Convenience Strategy Forum membership